Delav Tekstil Industry and Trade Limited Company started its commercial activities in 1996 in the Çağlayan district of Istanbul. In 2001, we opened our first store on Azimkar Street in Laleli, offering a wide range of wholesale products. In 2012, we expanded our presence by opening our second store on Mesihpaşa Street. Today, under our Svelto Stella brand, we work to minimize the challenges of wholesale shopping and simplify our customers' business processes. With innovative and practical solutions, we provide our partners with a fast, reliable, and flexible service. Committed to becoming a global brand, we offer our products and services in Turkish, English, Russian, and Arabic, reaching customers worldwide. At Svelto Stella, we are dedicated to providing a secure, fast, and user-friendly wholesale shopping experience. By closely following international fashion trends, we continuously update our extensive product portfolio and present it to our customers through innovative solutions. Our user-friendly website, www.sveltostella.com.tr, and mobile applications (Apple App Store, Google Play Store, Huawei AppGallery) ensure easy access from anywhere, anytime, delivering a fast and efficient shopping experience. We take pride in building trust-based relationships with our customers and business partners while expanding the boundaries of wholesale shopping in the industry.
Our Mission
At Svelto Stella, our mission is to become a leading brand in the wholesale fashion industry by offering our customers reliable, high-quality, and innovative solutions. We value customer feedback to fully understand their expectations and needs, constantly improving our services.
By developing creative solutions to the challenges of wholesale shopping, we aim to streamline and accelerate the processes for our partners and customers. We always prioritize quality, ensuring an internationally recognized shopping experience and supporting our customers in growing their businesses.
We are committed to transparent communication, reliability, and sustainability, striving to build long-term and strong relationships with our customers.
Our Vision
Our vision is to be an internationally recognized, innovative, and trustworthy brand in the wholesale fashion industry. To make Svelto Stella a global reference, we closely follow technology and the latest fashion trends.
Believing in the power of digital transformation, we continuously invest in making wholesale shopping more accessible, faster, and easier through digital solutions. We are dedicated to expanding our extensive product range and sales channels to better serve our customers.
Moreover, we act with environmental sustainability and social responsibility in mind, aiming to leave a lasting and positive impact on the industry. At Svelto Stella, we strive to support the growth of our customers and partners, solidifying our leadership position and becoming the preferred brand in wholesale fashion shopping.
At SveltoStella.com.tr, we offer comprehensive integration solutions to ensure that our partners can work with us efficiently, quickly, and seamlessly. Our wide product portfolio can be exported in Web Service, JSON, XML, and Excel formats, allowing our partners to easily integrate our products into their own e-commerce systems.
How It Works?
Flexible and Easy Integration Options
We provide our products in various formats such as Web Service, JSON, XML, and Excel, ensuring compatibility with existing infrastructures.
Wholesale and Batch-Based Sales
At Svelto Stella, we supply products in bulk and batch-based formats. This model offers cost advantages and simplifies order management.
Flexible Shipping and Delivery Options
We provide flexible shipping solutions tailored to our partners' needs. We can deliver your wholesale or batch-based orders directly to your customers’ addresses or any location you specify.
About Dropshipping
Currently, Svelto Stella does not offer dropshipping services. Our services focus exclusively on wholesale and batch-based product supply.
Contact Information
SVELTO STELLA
Address: Mimar Kemalettin Mah. Mesihpaşa Cd. No:75/A, Laleli, Fatih, Istanbul / Turkey
Phone: +90 212 518 73 15
WhatsApp: +90 536 523 52 62
Email: contact@sveltostella.com.tr | info@sveltostella.com.tr
At Svelto Stella, we aim to provide exceptional service to our customers and business partners through the core values that define our brand and guide all our processes. These values are at the heart of our business approach and inspire us every day to reach excellence.
Customer Satisfaction:
Understanding our customers' needs, meeting their expectations, and ensuring their satisfaction with every purchase is our top priority. With a customer-centric approach, we work diligently to earn their trust and build long-term relationships.
Quality:
We are committed to delivering high-quality service without compromising the quality of our products. Every product undergoes strict quality control processes before reaching our customers. For Svelto Stella, quality is not just a value but a priority.
Innovation:
We closely follow the latest trends and technological advancements in the industry to offer innovative solutions to our customers. We support digitalization and innovation to make wholesale fashion shopping more convenient and efficient.
Trust:
We uphold transparency and honesty to establish long-term, trust-based relationships with our partners and customers. A reliable service approach is an essential value in Svelto Stella’s growth journey.
Social Responsibility and Sustainability:
Operating with an environmentally conscious mindset and being aware of our social responsibilities are among our most important values. We strive to make a difference in the industry through sustainable practices and contribute to a better future.
At Svelto Stella, we continuously aim for excellence by upholding these values and maintaining strong, lasting relationships with our partners and customers.
Product Exchange
The satisfaction and expectations of our customers are extremely important to us. For this reason, each product is carefully inspected according to our quality standards before your orders are shipped. Thanks to this process, many of our customers are satisfied with the products they receive.
However, in rare cases, issues such as errors or defects may occur in the product you receive. In such a situation, we aim to solve the problem quickly and effectively by offering the best solutions for the benefit of our customers.
Eligibility Criteria for Product Exchange
If the products you receive have any of the following issues, you can request an exchange:
Faulty Stitching: If there are disproportionate seams, stitching errors, or improperly made stitches on the product.
Fabric Issues: If there are color differences, stains, or lines affecting the appearance of the original fabric that should not be present.
Defects Not in the Design: If there are tears, deformations, or damages negatively affecting the appearance of the product that are not part of the design.
Steps Required for Exchange Request
If the product you received meets any of the criteria listed above, please follow these steps to initiate the exchange process:
Inspect Upon Delivery: When receiving your product, check if there is any damage or deformation on the outer appearance of the package. If there are signs of damage, we recommend opening the package in the presence of the courier officer to inspect the product thoroughly.
Take Photos and Videos: Document the product upon delivery and while opening the package by taking photos and videos. This will help us provide a faster solution by documenting any possible damages or defects. Be sure to take clear photos showing any errors or defects you notice on the product.
Contact Us for Exchange Request: If you detect any errors or defects in the product, send a clear photo of the issue via email to contact@sveltostella.com.tr or contact us through our phone numbers within 7 days. Based on the documents you send, we will contact you as soon as possible to resolve your issue in the best way.
Exchange Conditions
For the product exchange to be processed, the following conditions must be met:
Original Packaging and Condition: The product must be in its original packaging, undamaged, unused, and in a resalable condition.
No Usage Errors: The product must not have been damaged due to user error.
Resaleability Feature: The product's resaleability feature must not be compromised. There should be no user-caused deformations, stains, or usage marks on the product.
Exchange Process
Once your product reaches us, it will be inspected by our quality control team, and your exchange request will be evaluated. Once the approval process is completed, you will be informed, and your free exchange process will begin. Under the approved exchange request, a flawless product will be sent to you, and our support team will be with you throughout the entire process.
If you have any questions about this process or need additional information, you can contact our customer support team or send an email to contact@sveltostella.com.tr. Our goal is to ensure your shopping experience ends with satisfaction and to provide the best service.
At Svelto Stella, we highly value the experiences of our customers and business partners. We continuously evaluate feedback to improve the quality of our services and enhance customer satisfaction.
Every comment guides us in improving our services and contributes to the growth of our brand.
By sharing your feedback, you help us further refine our processes. Both positive reviews and constructive suggestions are valuable in helping us provide better service to you.
Your reviews matter to us:
You can send your feedback directly through our communication channels or via our website. We continuously improve ourselves to respond quickly and effectively to customer needs.
At Svelto Stella, we take pride in growing and evolving together with our customers through a customer-focused approach.
At Svelto Stella, we offer flexible and reliable delivery options for your orders. Most of our customers prefer to use their own contracted shipping companies, allowing them greater control over the delivery process. If you do not have a shipping partner, we also provide suitable alternatives.
Delivery with Customer’s Own Shipping Company
You can choose to use your own contracted shipping company, giving you full control over the shipping process.
Delivery Options for Customers Without a Contracted Shipping Company
If you do not have a contracted shipping company, we recommend and direct you to trusted shipping providers.
Delivery with Svelto Stella’s Shipping Company
In rare cases, we can handle delivery through our contracted shipping partners, available only upon request or in special circumstances.
Shipping Costs and Delivery Times
Delivery times and costs vary based on the destination country, shipping method, and package size.
Product Quantity and Weight: Larger orders benefit from lower shipping costs per kilogram.
Daily or Weekly Flights: Daily flights offer faster delivery, while weekly flights may be more cost-effective.
Alternative Transport Methods by Country: We offer air, sea, and land transportation options.
Contact: For more details, please contact us at: contact@sveltostella.com.tr
At Svelto Stella, we actively engage on social media platforms to connect with our customers, keep them updated, and enhance their shopping experience.
Instagram
Follow us for fashion trends, new collections, and daily deals.
instagram.com/sveltostella
Facebook
Join our Facebook page for campaigns, new product launches, and exclusive events.
facebook.com/sveltostella
TikTok
Follow us on TikTok for short fashion videos and creative styling inspiration.
tiktok.com/@sveltostella
YouTube
Subscribe to our YouTube channel for product showcases, styling guides, and collection previews.
youtube.com/sveltostella
Twitter
Stay updated with our latest campaigns and announcements by following us on Twitter.
twitter.com/sveltostella
LinkedIn
Connect with us on LinkedIn for business collaborations, industry insights, and company updates.
linkedin.com/company/sveltostella
Contact: For inquiries, email us at: contact@sveltostella.com.tr
At Svelto Stella, we are looking for talented professionals to join our rapidly growing and innovative team. We offer exciting career opportunities for those who want to work in a dynamic and creative environment in the fashion industry.
Why Work at Svelto Stella?
Growth Opportunities:
We provide training programs and professional development opportunities for career growth.
Innovative Work Culture:
A workplace where creative ideas are valued and problem-solving is encouraged.
Flexible and Supportive Work Environment:
We ensure a positive work-life balance for our employees.
International Career Opportunities:
Gain global experience by working on international projects.
Open Positions
We have opportunities in marketing, product management, logistics, customer service, digital marketing, and fashion design.
Application Process
Send your resume to contact@sveltostella.com.tr to apply.
Internship Programs
We offer internship programs for students and recent graduates. Apply at contact@sveltostella.com.tr.
Join the Svelto Stella team and take your career to the next level.
At Svelto Stella, we regularly publish content in our Blog and News section to keep our customers informed about the latest fashion trends and provide them with inspiration.
Our Blog Content
Fashion Trends and Style Guides:
We share the latest fashion trends, seasonal collections, and styling tips for inspiration.
Product Highlights and Tips:
Detailed product reviews, care tips, and styling suggestions for Svelto Stella items.
Campaigns and Event Announcements:
Updates on special promotions, seasonal discounts, and new collection launches.
Industry News and Innovations:
Insights on sustainable fashion, digital transformation, and emerging industry trends.
Social Responsibility Projects:
Information on our eco-friendly production processes and social responsibility initiatives.
Updates About Svelto Stella:
Find the latest announcements, store openings, and brand collaborations in our Blog and News section.